Joshua Javinar

Honolulu, HI
I'd give WG7 10 stars if it was possible, 5 for the customer service and 5 for the actual product. This company provides the best of both worlds. We've been customers of theirs for 3 years but familiar with their products from work prior to that. Products - Their reverse osmosis water filter provides a much more enjoyable drinking water than any bottled water you could buy. It's very easy to use and maintenance is an annual cost which comes out to about $20 a month. It taps straight into your water line so there will be no need to make those Costco/Wal-Mart runs to buy cases of bottled water. They also were able to link it to our refrigerator which now has filtered water and filtered ice from the RO water filter system. We also recently purchased a Water Softener and although we are a few days in we really can feel the difference in the the water, the texture, and the feel. They have a bunch of new products for residential and business needs. One of them being a tankless water cooler where filtered water would tap into the cooler and you would no longer have to change a 20lb water jug. Really looking forward to checking out their new showcase room once that is ready. Customer Service - Jeremiah who is the point of contact/manager/owner is superb in his communication and delivery of excellence in customer service. He never was pushy into forcing us to purchase any of his products, took the time to explain and answer each and everyone of our questions, and really helped work with us to find a solution that best fits our situation. They offer free site inspections where he will come and see what type of water solutions you are looking for. He offers his thoughts, tests the water, and gives his honest and helpful feedback. He was very thorough and helpful when he came over to our house to go over a site inspection on how we would do the install and placement of their products. He really took the time to explain what would work and be most beneficial. We really appreciated him going the extra for us. Whenever we had questions via email or on the phone Jeremiah would answer in quick and prompt manner. Another cool thing about this company is that it's family owned, local, and all their products are made in the USA. You really can tell that he cares about the customers satisfaction with his products and service. We plan on being customers for along time and advocates of the company due to Jeremiah and his team. We highly recommend this company for anyone looking for a water filter, water softener, or any type of water issues. Their products and service are second to none.